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covid-19 updates

We want to assure our members that Schofield FCU is closely monitoring the COVID-19 situation. The health and safety of our members, employees and the community we serve are a top priority and we are taking the necessary precautions to continue serving you in the safest way possible.

  • UPDATE MARCH 25 – US Army Hawaii elevated to Health Protection Condition (HPCON) Charlie.  You can find more information at https://home.army.mil/hawaii/index.php/covid.

    • The Credit Union is reduced to essential personnel and has adjusted its office hours from 10:00am to 2:00pm. We are encouraging the practice of social distancing by limiting individuals in the lobby to 2 persons at a time.

    • In addition, we encourage all members to conduct their credit union business in the comfort of their homes by utilizing online home banking or our mobile app. If you have any loan needs, use secure messaging through online banking or call us and we can work with you remotely.

  • We will be cancelling the Annual Membership Dinner and rescheduling our Annual Business Meeting. We will announce the new Business Meeting date once determined. Refunds for all tickets purchased will be processed within a week. We apologize for this inconvenience, but hope you understand that we are taking every precaution to ensure the health and safety of our members.

  • In the event changes are necessary that affect normal operations, we will post the changes on our website and on social media.

  • Stay safe and follow all necessary precautions as suggested by the CDC and Hawaii Department of Health.

  • We are here to assist you if you are being financially affected as a result of COVID-19. Please feel free to call us and we’ll work with you and your specific circumstances.

Staying connected – Access to Financial Services:

  • If not already registered, enroll in on-line banking for 24/7 access to your account and utilize a number of convenient services such as our free Bill Payment service.

  • Download our Mobile App for convenient banking through your mobile device, including remote check deposit. If you are currently not setup for remote deposit, call us and we can assist.

  • Access your account through our Telephone Banking Audio Response system.

  • Utilize any of the ATM’s in our surcharge-free network including all Schofield FCU, Bank of Hawaii and American Savings Bank ATM’s for quick access to cash.

schofield fcu now on social media! Facebook and Instagram

Stay connected to your credit union by following us in Facebook and Instagram. We’ll post updates on credit union events, special occasions and all our efforts to make an impact with our membership and in our community. We’ll also post helpful articles to educate and inform you of anything that may benefit your overall financial readiness and wellbeing.

This will help us stay connected to you throughout the year and we hope that you’ll spread the word so that more of our families and friends can see and understand the special place we all know Schofield FCU to be!

REMOTE CONTROL CARDS NOW AVAILABLE!

What is Remote Control Cards? Remote Control Cards gives you the ability to lock and unlock your Debit Card with the Schofield FCU Mobile App. This added security feature allows you to control when your Debit Card is active to help prevent fraud or other unauthorized use.

Just login to the SFCU Mobile App and select Remote Control Cards under the menu options. This feature also makes it easier for you to report your card if it becomes lost or stolen. Your security is important to us and this is just one more way to help you stay safe and in control in a digital world.

ONLINE BANKING NEW LOOK AND E-STATEMENTS NOW AVAILABLE!

We've updated our online banking look to be more user friendly and mobile friendly. You can easily access all your online banking needs through any device using a web browser, including your phone. Also, remember that our mobile App is available for download at the Apple store or Google Play. The App provides a streamlined user experience and has all the most commonly used features to meet your everyday banking needs. It's perfect when you're on the go.

You can now also sign up for e-Statements. You get your statements faster, it's more secure than receiving your paper statements through the mail, and you're helping protect the environment by saving paper. You can register online through your online banking user profile settings or give us a call and we can assist you.


         

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